Where innovation creates value

Value innovation is defined as delivering exceptional value to the most important customer in the value chain all the time, every time. Unlike other forms of innovation, the most important customer can be internal or external to the organization. Exceptional value can be delivered in many other ways besides a new product or service. It could be a new process, a new way of going to market or business model, a new way of delivering the product or service, new packaging, or new services. Any organization of any size, whether for-profit or not-for-profit, an association, a government agency, a school board and so on can use the value innovation methodology. Support groups within an organization such as IT, finance, purchase and human resource can use these tools to deliver much greater value to the most important customers in their business units…


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